Getting started is easy.

We’ve collated a series of resources, ideas, exercises and insights to support anyone who wants to work in a more relational way.

We don’t pretend to know all the answers, but our work together over five years has helped us think about and articulate some of the things we do - and we want to share what we’ve discovered.

Feel free to use these resources in whatever way is most useful to you. We recommend setting aside regular time with your team to talk about your culture and the way you meet the people you work with.


 
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Films

Our staff and the people we work with, talking about our work from the inside. Use these and the discussion guide to deepen understanding, initiate conversations and support training.


 

 

 
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Insights from our partners

Six thought pieces reflecting on working relationally. Use these to provoke discussions and understand relational practice in different contexts - local authority, charity and funding.


 

Relational practice in a statutory setting.

Islington Homes and Communities

Embedding a relational approach.

Claremont Project

A relational journey with funders.

Help on Your Doorstep

Taking stock in the pandemic.

The Parent House

How three rules can make space feel safer.

Company Three

Relational work in a pandemic - a funder’s perspective.

Cripplegate Foundation

 

 
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Tips and challenges

For making sure a people matter approach is front and centre of everything you do. Use these tips and challenges in training sessions or to reflect on the work you’re already doing.


 

First impressions, listening, responding, getting it right, embedding it in your organisation.

Click for more than 50 tips and challenges (opens in new window).

 

 
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Training activities

Five sets of downloadable training resources and activities you can use to run, inform and develop your own training.


 

 

 
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Training Courses

Formal training run by our partners. Please contact them directly for more information or to commission bespoke courses.


 

Flourishing Lives (Claremont Project)

Mattering: An Introduction to the Relational Approach

The course is designed for people working at any level in arts, charity and public sector services and provides a practical framework and skill-set to develop effective and genuine interpersonal connections.

The training includes numerous workshops on the ABCDEs of the Relational Approach. These are aimed at illustrating and embedding the theoretical material, as well as developing participants' self-awareness and awareness of others. Exercises include skills building in active-listening and understanding body language, as well as exploring how relationship dynamics are formed and developed.

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Company Three

Training for organisations and groups

Company Three run a range of training courses rooted in theatre practice but with a range of applications for anyone interested in more collaborative models of working with young people.

These include bespoke in-person courses for organisations, three-day training courses in making theatre with young people and two-hour online training modules.

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Fives

PDF downloads, each with five examples of what a How Not What approach can look like. Use these to support discussions, training and service development.


 

 

 
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Resource Library

Links, articles and books which we have found useful in thinking about How Not What.


A Better Way
A network of leaders who want to improve services and build better communities.

Carnegie Foundation Publications
Kindness, emotions and human relationships: The blind spot in public policy, Julia Unwin CBE.
Conversations with young people about kindness, Young Scot
Quantifying kindness, public engagement and place, Jennifer Wallace and Ben Thurman
The Place of Kindness, Carnegie UK Trust
The Place of Kindness: Combating loneliness and building stronger communities, Zoe Ferguson
Kinder Communities: The power of everyday relationships, Zoe Ferguson
The Kindness Innovation Network – a project working to embed kindness in organisations, communities and public policy across Scotland, to build more resilient empowered communities.

Radical Help: How We Can Remake the Relationships Between Us & Revolutionise the Welfare State by Hilary Cottam

The Good Help project convened by Nesta and Osca.

Good and Bad Help: How purpose and confidence transform lives

A Whole New World: Funding and Commissioning in Complex Systems’. - Toby Lowe, Dawn Plimmer.

Kindness. Not random but radical? Beyond bumper sticker versions of kindness – Oct, 2018.

The relational state: How focusing on relationships could revolutionise the role of the state

Many to many: How the relational state will transform public services

Why Relational Activism Might Bring Hope and Light to Social Change – Greta, Jacinda and Us

Matching Children’s Needs and services, A case of three Circles – Dartington Service Design Lab

Shift design

The tide is turning against zero tolerance in schools, The Guardian

Making relational real: Our experience of funding during COVID - Hazel Robertson, The Robertson Trust

Performing Medicine - circle of care

The R word

Relationships Project

Human Learning Systems